The short version. The 7-day trial is free but it converts automatically — Apple or Google charges £29.00 when it ends. Cancel any time, including mid-trial, in your Apple or Google account's subscription settings. Cancel at least 24 hours before the trial ends and you pay nothing. If you were charged for something you didn't want, tell us within 14 days and we'll back your refund request with them.

1. What you're paying for

One subscription, sold by Hello World Technologies LLC, giving a car wash business access to the ShineCrew software. There is no setup fee, no per-cleaner charge and no booking limit.

Plan	Price	Billed	Trial
ShineCrew	£29.00	Every month, automatically	7 days, card required

Washes bought by your customers are not covered here — that money goes to the car wash business, not to us, and refunding a wash is that business's decision under its own terms.

2. The free trial converts on its own

The subscription is bought inside the app, through Apple or Google. Nothing is charged during the 7 days. On the day the trial ends, the subscription begins and £29.00 is charged automatically to your Apple or Google account, then every month after that until you cancel. Cancel at least 24 hours before the trial ends and you are never charged.

If the store can't take the payment when the trial ends, the subscription is cancelled rather than left owing.

3. Cancelling

Three taps, in the app, at any time — including during the trial:

iPhone: Settings → your name → Subscriptions → ShineCrew → Cancel Subscription.
Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → ShineCrew → Cancel subscription.
Cancel at least 24 hours before the next renewal for it to take effect.

You don't need to email us, and you don't need to ask permission. If you'd rather we did it for you, email support.carwash@helloworldtech.com and we will.

What happens after you cancel

During the trial: you are never charged. Access continues to the end of the trial.
On a paid subscription: no further charges are taken, and you keep full access until the month you already paid for runs out. We don't cut you off on the day you cancel.
Your booking page stops taking new bookings once access ends. Your data stays on your account, so re-subscribing picks up where you left off.

4. Refunds

Cancelling stops future charges; it does not by itself refund the month already paid. Ask, though, and here is where we stand:

We refund, no argument

A charge taken within the last 14 days that you didn't intend — including a trial you meant to cancel and forgot, if the month is essentially unused.
A duplicate charge, or any charge we took in error.
A month in which the service was substantially unavailable because of a fault on our side.

We generally don't refund

A month you used and then decided against near the end of it — cancelling stops the next one.
Charges older than 14 days, unless we got something wrong.
Accounts closed by us for breaching the Terms of Service.

Where a statutory right to cancel or refund applies to you — under the law of your US state, or under UK or EU consumer law if you are there — it applies on top of this policy and is not limited by it.

How to request one

Email support.carwash@helloworldtech.com, or use Profile → Support in the app, with the email on the account and roughly when the charge was taken. We reply within 2 business days.

One thing we have to be straight about: the subscription is sold by Apple or Google, so only they can issue the refund — we never held the money. Ask Apple at reportaproblem.apple.com, or Google through Play Store → Payments & subscriptions → Budget & order history. We will back your request, and where they approve it the money returns to your original payment method within 5–10 business days, depending on your bank.

5. Failed payments

If a renewal fails, the store retries it over the following days and tells you. Access continues during those retries — a payment method that simply needs updating shouldn't lock you out of your own bookings. If every retry fails, the store cancels the subscription and access ends.

6. Price changes

We'll give you at least 30 days' notice by email before any price change, and it only takes effect from your next renewal. Cancelling before that date means you're never charged the new price.

7. Before you raise a chargeback

Please email us first, then ask Apple or Google — whichever sold you the subscription. A bank chargeback takes weeks and we cannot resolve it, because we never held the money. The charge on your statement comes from Apple or Google rather than reading SHINECREW; if you don't recognise it, it is the ShineCrew subscription for your car wash.

Contact

Questions about this document, or anything else, go to one monitored inbox — we aim to reply within 2 business days.

Hello World Technologies LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States
Email: support.carwash@helloworldtech.com

You can also write to us from inside the app — Profile → Support — or use the contact form on this site.