ShineCrew1. Who you're dealing with
ShineCrew is operated by Hello World Technologies LLC ("we", "us"), a limited liability company formed in the State of Wyoming, United States. Our registered office is 30 N Gould St, Ste N, Sheridan, WY 82801, United States. We provide ShineCrew, but we do not sell the subscription directly: it is an in-app purchase, so Apple or Google is the merchant of record, takes the payment and issues the receipt. The charge appears on your statement from them, not as SHINECREW.
By creating an account or using ShineCrew you accept these terms. If you don't accept them, please don't use the service.
2. What the service is
ShineCrew is software for running a car wash business. It gives an owner a public booking page and QR code, a way to build service packages, tools to add cleaners and assign them jobs, before & after photo capture on every wash, and a dashboard of bookings and revenue.
We do not wash cars. Every wash is arranged, priced and carried out by an independent car wash business using our software. We are not a party to the contract between that business and its customer, we do not employ its cleaners, and we do not set its prices, its schedule or its cancellation terms.
3. Accounts and eligibility
- You must be at least 18 and able to enter a contract. Owner accounts are for businesses; the ShineCrew subscription is sold business-to-business.
- Keep your password to yourself and tell us promptly if you think someone else has your account. You are responsible for what happens under it.
- Give us accurate details and keep them current — the booking page, receipts and support replies all depend on them.
- A cleaner joins with a referral code from an owner. Their account is scoped to that business, and the owner can remove it.
4. Your obligations as a car wash owner
If you run a car wash on ShineCrew, you are responsible for:
- the accuracy of your packages, prices and availability;
- delivering the wash your customer booked, and for the quality of that work;
- your own cancellation, no-show and refund terms with your customers, and honouring them;
- your own legal duties as a business — insurance, licensing, waste water and trade effluent rules, employment and tax;
- being the data controller for your customers' and cleaners' personal data, with us acting as your processor. See the Privacy Policy.
5. Vehicles, property and safety
Customers should remove valuables and flag existing damage or delicate finishes before work begins. Estimated times are estimates: weather and earlier jobs move them.
6. Subscription, billing and auto-renewal
Car wash owners pay us £29.00 per month for access to ShineCrew. Cleaners and customers pay us nothing.
| Term | What it means |
|---|---|
| Price | £29.00 per month, including any applicable taxes shown at checkout |
| Free trial | 7 days, as a store introductory offer. Nothing is charged during the trial |
| What happens next | The subscription starts automatically when the trial ends and £29.00 is charged to your Apple or Google account, then every month until you cancel |
| Cancelling | Any time, including during the trial, in your Apple or Google account's subscription settings. Cancel at least 24 hours before the trial ends and you are never charged |
| Refunds | Within 14 days of a charge — see the Refund Policy |
| On your statement | From Apple (APPLE.COM/BILL) or Google Play — not us |
Apple or Google emails you before the first charge at the end of a trial. If a payment fails, the store retries it over the following days; we may suspend access if it keeps failing. We may change the price with at least 30 days' notice by email, and the new price applies from your next renewal — cancel before then if you don't want it.
7. Money for washes never passes through us
ShineCrew does not collect payment from a customer at the point of booking, and it never holds or transmits money owed to a car wash. A customer books through the public booking page and settles with the car wash business directly, on that business's own terms.
What ShineCrew does is record the commercial detail: the package price, the total and whether the car wash has marked the booking as paid. That record is a bookkeeping aid for the car wash, not a payment service, and we take no commission on any wash.
Consequently we are not a marketplace or a payment intermediary between car washes and their customers. Disputes and refunds about a wash are between those two parties. The only money we take is the subscription in section 6, and that is an in-app purchase billed by Apple or Google — we never see or store a card number, or hold the payment at all.
8. Acceptable use
You agree not to:
- use ShineCrew unlawfully, or to break any regulation that applies to your business;
- upload content that is unlawful, abusive, or that you have no right to share;
- photograph people without a reason to, or upload photos of anything but the vehicle and the work done to it;
- attempt to reach data belonging to another car wash, or to gain unauthorised access to our systems;
- scrape, overload, reverse-engineer or resell the service, or circumvent rate limits;
- use the contact form or support inbox for spam, malware or harassment.
9. Your content
You keep ownership of everything you put into ShineCrew — your packages, your customer records, your job photos. You grant us the permission we need to host, process, back up and display it in order to run the service for you, and nothing beyond that.
We do not use your content to train third-party AI models, and we do not sell it or share it for advertising.
Our own software, design, branding and the ShineCrew name remain ours. You may not copy or adapt them, or use the name in a way that implies a partnership that doesn't exist.
10. Services we rely on
ShineCrew depends on Apple and Google for subscription payments, RevenueCat for tracking them, OneSignal for push notifications, and our hosting provider for servers and storage. Their outages become ours. What each receives is listed in the Privacy Policy.
11. Suspension and termination
You may stop using ShineCrew at any time; cancelling your subscription is described in the Refund & Cancellation Policy. We may suspend or close an account that breaches these terms, that is used for fraud or abuse, or where payment has failed repeatedly — with notice wherever it is reasonable to give it.
After closure we keep records for as long as the Privacy Policy says and no longer. Ask us before you go and we will export your bookings and customer list for you.
12. No warranty
We work to keep ShineCrew available and correct, but we don't promise it will be uninterrupted, error-free, or fit for a particular purpose. It is provided "as is". Nothing here excludes rights you have by law that cannot be excluded.
13. Liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.
Subject to that, and to the fullest extent the law allows:
- we are not liable for damage to a vehicle, loss of property, or any dispute about a wash — those sit with the car wash business that performed it;
- we are not liable for indirect or consequential loss, loss of profit, revenue, goodwill or data;
- our total liability to a car wash owner in any 12-month period is limited to the subscription fees you paid us in that period.
14. Indemnity
If a claim is brought against us because of the washes you sold, the way you ran your business on ShineCrew, or content you uploaded, you agree to cover our reasonable losses and costs arising from it.
15. Changes to these terms
We may update these terms. The version published here is the one that applies, and the effective date at the top tells you when it last changed. Material changes — anything affecting price, billing or your rights — are notified by email or in the app at least 30 days ahead, and continuing to use ShineCrew after that means you accept them.
16. Governing law
These terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-law rules. The state and federal courts serving Sheridan, WY have exclusive jurisdiction over any dispute, and you consent to venue there. If you are a consumer, this doesn't deprive you of the protection of the mandatory law where you live, or of the right to bring a claim in your local courts where that right cannot be waived.
17. General
- If any part of these terms is found unenforceable, the rest continues to apply.
- Not enforcing something once doesn't waive our right to enforce it later.
- You may not transfer your account to someone else without our agreement; we may transfer our rights if the business is sold, without weakening yours.
- These terms, plus the policies they link to, are the whole agreement between us.
Contact
Questions about this document, or anything else, go to one monitored inbox — we aim to reply within 2 business days.
Hello World Technologies LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States
Email: support.carwash@helloworldtech.com
You can also write to us from inside the app — Profile → Support — or use the contact form on this site.